Thuiswinkel Platform
Certificate

Decathlon.nl offers you at least the following 10 certainties:

1. The company really exists and you can reach:

   Decathlon.nl

   Business address	Hoogoorddreef 15 1101 BA AMSTERDAM Netherlands
   Postal address	Hoogoorddreef 15 1101 BA AMSTERDAM Netherlands
   Phone number	085 0003 637
   Email	klantenservice@decathlon.com
   Website URL	http://www.decathlon.nl
   CoC	34306685
   Member since	October 25 2013

2. You know from whom you are buying

   The platform clearly identifies who the seller is, so that you know from whom you are buying, what conditions apply and what you can do when you have a complaint.

3. Reviews are genuine

   The store, product and service reviews that are shown on the platform are from real customers. The platform provides information on its website on how the reviews were obtained.

4. The platform informs you about its ranking

   The platform is transparent on the order of search results and explains why you see these. This offers you the opportunity to compare sellers.

5. Payment method that offers protection

   You have the option to pay via a method that protects you against non-delivery or bankruptcy.

6. Clear Ordering Process

   The online shop's ordering process takes place via unambiguous steps. It is clear what you order before you enter into a purchase obligation and you will have another chance to correct it before placing the order.

7. Prices Are Clear

   You are correctly informed about any additional costs, such as shipping, payment, policy or administration costs. This means no unexpected costs afterwards.

8. Safe Payment Environment

   When you make a payment in an online shop, this will always take place through a secured connection with a SSL certificate (HTTPS and/or a lock at the top or the bottom of the web page).

9. Careful Processing of Your Personal Data

   Decathlon.nl has an obligation to do its utmost to ensure the safe transport, safe processing and safe storage of personal data. In addition, customers should be able to easily unsubscribe from commercial emails. Thuiswinkel.org regularly talks to Decathlon.nl about its obligations. In addition, Thuiswinkel.org carries out it safety check on the certified online shops and platforms. Read here how Thuiswinkel.org guarantees this >

10. Sound Mediation of Complaints and Independent Arbitration Committee

    When you still have a complaint about the seller on the platform or the platform itself, despite these certainties, please contact Decathlon.nl immediately or submit a complaint through the complaint form. If you are not able to work it out together, Thuiswinkel.org can help you through free complaints mediation. When you are still not satisfied after this, a seller who carries the Thuiswinkel Waarborg trustmark can submit a dispute with the independent Thuiswinkel Disputes Committee. Unfortunately, this option is not available for sellers without our trustmark. Please check the Arbitration Committee's procedure. Thuiswinkel.org stands surety for compliance with the committee's decision to an amount of up to €10.000 per decision. This guarantee does not apply when the company finds itself in suspension of payment or is bankrupt; Thuiswinkel.org is no guarantee fund.