Thuiswinkel Waarborg
Certificate

Sokken.be offers you at least the following 10 certainties:

1. The company really exists and you can reach:

   Sokken.be

   Website URL	http://www.sokken.be
   Member since	December 4 2024

2. The Dutch Consumers Association Supports Thuiswinkel.org's General Terms and Conditions

   The General Terms and Conditions are set up in cooperation with the Dutch Consumers Association and can easily be found on Sokken.be's website.

3. A Time of Reflection of At Least 14 Days

   The Shopping Secure trustmark guarantees that members comply with the statutory 14-day time of reflection. Read what you can do within this time of reflection and what the exceptions in the law are.

4. Payment method that offers protection

   You have the option to pay via a method that protects you against non-delivery or bankruptcy.

5. Clear Offer: You Always Know What You Buy

   Each product and/or service contains a clear description that corresponds to reality.

6. Clear Ordering Process

   The online shop's ordering process takes place via unambiguous steps. It is clear what you order before you enter into a purchase obligation and you will have another chance to correct it before placing the order.

7. Prices Are Clear

   You are correctly informed about any additional costs, such as shipping, payment, policy or administration costs. This means no unexpected costs afterwards.

8. Safe Payment Environment

   When you make a payment in an online shop, this will always take place through a secured connection with a SSL certificate (HTTPS and/or a lock at the top or the bottom of the web page).

9. Careful Processing of Your Personal Data

   Sokken.be has an obligation to do its utmost to ensure the safe transport, safe processing and safe storage of personal data. In addition, customers should be able to easily unsubscribe from commercial emails. Thuiswinkel.org regularly talks to Sokken.be about its obligations. In addition, Thuiswinkel.org carries out it safety check on the certified online shops and platforms. Read here how Thuiswinkel.org guarantees this >

10. Sound Mediation of Complaints and Independent Arbitration Committee

    Do you have a complaint about a member, despite these certainties? You can inform Sokken.be about this directly or submit a complaint. When you do not come to a satisfying solution, Thuiswinkel.org will help you with free mediation of complaints. When you are still not satisfied, you may submit a dispute to the independent Thuiswinkel Arbitration Committee. Please check the Arbitration Committee's procedure. Thuiswinkel.org stands surety for compliance with the committee's decision to an amount of up to €10.000 per decision. This guarantee does not apply when the company finds itself in suspension of payment or is bankrupt; Thuiswinkel.org is no guarantee fund.