Thuiswinkel Waarborg
Certificate

Thuiswinkel.org declares that its member:
Wehkamp Retail Group B.V.
may carry Thuiswinkel Waarborg.

This means that Wehkamp Retail Group B.V. has been certified as an online shop by the Thuiswinkel Waarborg Certification Foundation. The working method and the conditions used that were observed during the certification process are in accordance with Dutch law and regulations. The online shop will be certified every year.

Wehkamp Retail Group B.V. was first certified on July 31 2009

Wehkamp Retail Group B.V. offers you at least the following 10 certainties:

  1. The company really exists and you can reach:

    Wehkamp Retail Group B.V.

    Business address
    Burgemeester Roelenweg 13
    8021 EV Zwolle
    Netherlands
     
    Postal address
    Postbus 400
    8000 AK Zwolle
    Netherlands
     
    Phone number 038 - 845 45 45
    Email
    Website URL http://www.wehkamp.nl
     
    CoC 27109571
    Member since July 31 2009

  2. The Dutch Consumers Association Supports Thuiswinkel.org's General Terms and Conditions

    The General Terms and Conditions are set up in cooperation with the Dutch Consumers Association and can easily be found on Wehkamp Retail Group B.V.'s website.

  3. A Time of Reflection of At Least 14 Days

    The Shopping Secure trustmark guarantees that members comply with the statutory 14-day time of reflection. Read what you can do within this time of reflection and what the exceptions in the law are.

  4. Payment method that offers protection

    You have the option to pay via a method that protects you against non-delivery or bankruptcy.

  5. Clear Offer: You Always Know What You Buy

    Each product and/or service contains a clear description that corresponds to reality.

  6. Clear Ordering Process

    The online shop's ordering process takes place via unambiguous steps. It is clear what you order before you enter into a purchase obligation and you will have another chance to correct it before placing the order.

  7. Prices Are Clear

    You are correctly informed about any additional costs, such as shipping, payment, policy or administration costs. This means no unexpected costs afterwards.

  8. Safe Payment Environment

    When you make a payment in an online shop, this will always take place through a secured connection with a SSL certificate (HTTPS and/or a lock at the top or the bottom of the web page).

  9. Careful Processing of Your Personal Data

    Wehkamp Retail Group B.V. has an obligation to do its utmost to ensure the safe transport, safe processing and safe storage of personal data. In addition, customers should be able to easily unsubscribe from commercial emails. Thuiswinkel.org regularly talks to Wehkamp Retail Group B.V. about its obligations. In addition, Thuiswinkel.org carries out it safety check on the certified online shops and platforms. Read here how Thuiswinkel.org guarantees this >

  10. Sound Mediation of Complaints and Independent Arbitration Committee

    Do you have a complaint about a member, despite these certainties? You can inform Wehkamp Retail Group B.V. about this directly or submit a complaint. When you do not come to a satisfying solution, Thuiswinkel.org will help you with free mediation of complaints. When you are still not satisfied, you may submit a dispute to the independent Thuiswinkel Arbitration Committee. Please check the Arbitration Committee's procedure. Thuiswinkel.org stands surety for compliance with the committee's decision to an amount of up to €10.000 per decision. This guarantee does not apply when the company finds itself in suspension of payment or is bankrupt; Thuiswinkel.org is no guarantee fund.

Thuiswinkel.org is the association for companies that sell products and/or services through the Internet.

  • Handtekening Paul Nijhof
    Paul Nijhof, Chairperson
    Thuiswinkel.org
  • Handtekening Wijnand Jongen
    Wijnand Jongen, Chairperson
    Certification Foundation
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